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Director of People Operations (Year Round)

Job Category: Human Resources
Requisition number: DIREC002492
Posted: 18 May 2023
Schedule: Full-time
Rate: $95445 USD per hour
Purgatory Resort
Durango, CO 81301, USA


1. Developing and implementing strategies for attracting, developing, and retaining top talent within our businesses
2. Managing and advancing our purpose, values and mission to create high levels of employee engagement and ultimately a market-leading culture
3. Putting the team in place to manage and deliver the day-to-day execution of employee programs to drive employee satisfaction, retention and a strong company culture
4. Putting the team in place to manage and deliver the day-to-day execution of health, safety and compliance programs for employees and guests that anticipate and mitigate
circumstances that can cause injury, illness, and hardship to the employee or guest and their families
5. Using a hands on approach, coaches, guides and provides feedback and advice to team members to help them make good decisions; continually provides a proactive presence and encourages and motivates the team to take the initiative and be accountable for executing operations consistently to standards
6. All aspects of the employee life cycle, including recruiting, onboarding, performance management, and career development
7. In coordination with the General Manager, developing and managing compensation and benefits programs that are competitive and aligned with the organization's overall goals
8. In coordination with division Directors and department Managers, leading organization-wide risk assessments, reviews and self-inspections; provides analysis and interpretation of results, recommends appropriate corrective actions, communicates results and follows up on issues or concerns with Directors and/or Managers until resolution is achieved
9. In coordination with division Directors and department Managers, formulates and implements the use of job standards, processes and measurements to create training
programs and a performance management system that ensures the consistent achievement of desired results and provides regular, constructive feedback to employees
regarding their performance and ways they can grow and develop within their job and the organization
10. Ensuring compliance with all employment and safety laws and regulations
11. Maintaining and revising, when needed, all pertinent policies and procedures to remain compliant and to achieve the organization’s objectives and strategies
12. Developing and managing analytics and metrics to measure the effectiveness of programs and initiatives
13. Leading projects or initiatives as needed to support the overall purpose, values, mission and objectives of our businesses
14. Performing other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
● Technical skills including general digital literacy, data management and analytics
● Interpersonal skills - active listening, empathy and selflessness
● People management and relationship-building skills such as good judgment, flexibility, ability to be authentic when showing interest in a team member, a positive sense of humor, open-mindedness and awareness of body language and its impact on message delivery and receipt
● Communication skills - ability to communicate effectively at all levels within the company, use and leverage collaborative tools and platforms to increase the probability of
successful connections and comprehension of delivered messages, as well as practicing transparent communications that are clear, honest and informative that build trust and respect
● Strategic skills including problem solving and decision making, implementing company vision, improving the employee experience and developing new strategies to adapt to an ever changing work and business environment
● Accountability skills - recognizing and appreciating good work performance, practicing time management and promoting the “fail fast” attitude of taking well thought out and
calculated risks, celebrating success and accepting, forgiving and learning from mistakes
● Leadership skills - possessing a strong, positive outlook and attitude, leading by example, defining a healthy work ethic, and helping employees to take an active role in their own career pathing
● Ability to handle sensitive and confidential work related information, data and materials
● Experience and past success innovating and advancing thought, strategy and programming to deliver positive cultural progress aligned with the company vision

● Bachelor’s degree from an accredited college or university
● Three (3) years of experience in a field related to the position
● Three (3) years of experience working with teams on collaborative projects
● Three (3) years of direct managerial and staff supervisory experience
● Intermediate or above skiing or snowboarding ability PREFERRED EDUCATION AND EXPERIENCE
● Master’s degree in management, human resources, business administration or a related field of study to the position and/or commensurate managerial experience in a related field
● Five (5) years of experience leading teams, businesses, organizations and direct reports to verifiable success
● Direct work experience that has led to creation of a positive work environment and culture
● Direct experience working within the mountain resort industry

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An average of 80% of the workday is spent indoors in an office environment and 20% is spent outdoors, moving between office environments of division/department leaders, occasionally skiing and/or snowboarding as part of job duties, potentially encountering changing weather conditions in an alpine/mountain environment. These percentages are an average. They will fluctuate depending on the time of year. 60% of the workday is spent sitting, 20% is spent standing and 20% is spent walking or moving around the resort property. These percentages are an average. They will fluctuate depending on the time of year. Lifting, pushing, pulling and carrying objects weighing up to 50 pounds may be required. Constantly using hearing, near and far acuity, depth perception, color and field of vision. Occasional stooping, kneeling, crouching, crawling, reaching, climbing, handling and feeling. Occasional exposure to fumes, odors, gasses, mechanical and electrical hazards may occur when visiting maintenance facilities and teams.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, year-round, within the environment, facilities, divisions and departments of a mountain resort. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts, vehicles and heavy equipment, and is occasionally exposed to outdoor, year-round risks associated with an alpine/mountain environment. Participation in the recreational and attraction activities offered by the company exposes the employee to the inherent risks of the recreation and attraction activities. The noise level in the work environment is usually moderate.

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Power Pass Resorts