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PURGATORY CAREER OPPORTUNITIES

Ticket Seller – Hesperus (Winter Seasonal Postion)

Job Category: Guest Services & Tickets
Requisition number: TICKE002401
Posted: 16 January 2023
Schedule: Full-time
Rate: $15 USD per hour
Purgatory Resort
Durango, CO 81301, USA

Essential Duties/Responsibilities:

Sell lift products to Hesperus guests and be well informed of all these products.
Sell Ski School Products and help guide guest to the best Ski School Product for them.
Use the automated ticketing system, as trained, to sell all products.
Ensure ticket window is adequately stocked to provide uninterrupted service.
Ensure guest satisfaction by providing prompt and accurate information regarding all Lift Products, Ski School programs and Purgatory operations.
Balance daily business.
Insure strong internal controls of ticketing sales dollars via proper documentation and recording of adjustments, refunds, and any variation from the rack ticket price.
Complete the daily check-out for the ticket window in a timely manner. Work must be neat and legible, and daily business policies and procedures must be followed. Cash count must be completed and turned in to the Cashier’s office.
Be knowledgeable of all ticketing policies and procedures and guest service guidelines.
Maintain excellent guest service skills, positive attitude, and a commitment to assist our guests in any way possible.

Other Responsibilities:

Communicate effectively with guests’ about their complaints.
Know the Fire Plan and how it works.
Answer all incoming phone calls.
Keep work area and the ticket office clean and orderly. Pick up trash, organize files or do whatever is necessary to maintain an organized and “clutter-free” ticket office.
Other duties as assigned.
Job Qualifications:

Knowledge, Skills & Abilities: Excellent guest service skills. Good organizational skills, computer skills and dependability required. Must be able to work in high volume sales environment.

Alertness, precision, ingenuity, problem-solving, adaptability, persuasiveness, speaking and writing ability, judgment, concentration, memory, auditory, tactile, and visual discrimination, reasoning, imagination, and initiative are necessary abilities.

Education or Formal Training: High School diploma or GED preferred. Customer service training helpful. Experience in cashiering helpful.

Experience: Previous sales or customer service experience required. Keyboarding experience required.

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