Winter 2024/2025 policies

Meeting/Arrival:

• Meet in the Columbine Beginner’s Area – located at the bottom of chair 7, just off highway 550.
• Allow adequate time to get to the resort ahead of your scheduled lesson time, especially on snowy days. 
• Please prepare to arrive at your lesson 15 minutes ahead of schedule time for all lesson options. 
• We recommend leaving Durango 1-1.5 hours ahead of the lesson time on days where road conditions are not clear. 
• Check the Snow Report for updated road conditions before heading to the resort to plan accordingly by visiting www.purgatory.ski .
• We reserve the right to charge a fee for excessively late pick-up for a participant in our programs.

Rescheduling/Cancellations:

• Our Ski School team requires 48 hours notice (from the start time of lesson) for a request for rescheduling and/or cancellations for Group Lessons. 
• There will be a $50 cancellation fee for private lessons and a $25 cancellation fee for group lessons within 48 hours unless Purgatory’s Transportation Department indicates adverse driving conditions due to unstable weather.
• Please allow at least 72 hours for the cancellation request to be reviewed, and to determine resort credit/refund eligibility.

If you are unable to make your lesson, please email [email protected] with the following information (and/or forward your confirmation email):

1. Name(s) of Participant(s)
2. Birthdate(s) of Participant(s) 
3. Phone Number 
4. Date(s) of Lesson(s)
5. Lesson Type Purchased (such as; AM or PM session, Ski or Snowboard, Adult, Youth, or Child lesson)
6. Request of Cancellation or Reschedule (please make note of the desired reschedule time/date)
7. Reason for Cancellation or Reschedule

We cannot guarantee our Ski School Team will have the availability to reschedule your lesson.

Gratuities for instructors are not required, but are an appropriate and appreciated gesture.

Your child must be at least 7 years old on the day of the lesson to participate.