- Drop-off and pickup for kid’s lessons occur at The Bear’s Den on the second floor of the Village Center. Drop-off starts at 9:00am and pick up is at 3:00pm.
- We reserve the right to charge a fee for excessively late pick-up for a participant in our programs.
- Allow adequate time to get to the resort ahead of your scheduled lesson time, especially on snowy days.
- Please prepare to arrive at your lesson 15 minutes ahead of schedule time for all lesson options.
- We recommend leaving Durango 1-1.5 hours ahead of the lesson time on days where road conditions are not clear.
- Check the Snow Report for updated road conditions before heading to the resort to plan accordingly by visiting www.purgatory.ski .
- Our Ski School team requires 24 hours notice (from the start time of lesson) for a request for rescheduling and/or cancellations for Group Lessons.
- A $20 charge will be implemented for day-of reschedules/cancellations unless Purgatory’s Transportation Department indicates adverse driving conditions due to unstable weather.
- Eligible refunds will be paid to the original payment option used to create the original lesson reservation. Please allow 48-72 hours for the cancellation request to be fulfilled on our end, then an additional 3-7 business days for the refund to process with the bank.
If you are unable to make your lesson, please email [email protected] with the following information (and/or forward your confirmation email):
- Name(s) of Participant(s)
- Birthdate(s) of Participant(s)
- Phone Number
- Date(s) of Lesson(s)
- Lesson Type Purchased (such as; AM or PM session, Ski or Snowboard, Adult, Youth, or Child lesson)
- Request of Cancellation or Reschedule (please make note of the desired reschedule time/date)
- Reason for Cancellation or Reschedule
We cannot guarantee our Ski School Team will have the availability to reschedule your lesson.
Gratuities for instructors are not required, but are an appropriate and appreciated gesture.