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Season pass faq

kid playing in the snow

Answers to Frequently Asked Questions (FAQ)

2024/2025 Season Pass General Inquiries

Did the prices increase over last year?

No! Pass prices have remained the same from last year!

Don’t forget: we offer FREE season passes for kids ages 12 and younger, and adults ages 75+, too. Our Power Kids pass also includes unlimited bike park access!

How much are lift tickets next season?

This winter, all lift tickets are available for purchase online and there is no official “window rate.” Tickets go on sale in the fall and a major goal of our pricing is to help anticipate and spread out demand.

On peak days, expect to see higher rates due to increased demand, and conversely, expect to see much lower pricing on weekdays and other non-peak time periods. For the best ticket prices, we’d highly suggest planning ahead and purchasing online in advance.

Why should I buy a season pass if lift tickets will be so low?

A season pass remains the best value for anyone who will ski at least 6 days. Power Pass resorts do not require reservations for passholders, which means you have the freedom to ski whenever you want. Plus, a pass means you don’t have to pick your dates in advance and lock them in early to get the best rate, like we suggest ticket purchasers do.

Don’t forget: when you use our no-interest payment plan, your monthly payments may be less than the cost of a single lift ticket.

Can I ski in Chile with my Power Pass?

The 2024/2025 Power Pass and 12 Day Power Pass both include 7 FREE interconnected days between Valle Nevado and La Parva ski resorts in Chile. That means you can ski at one or both (They are connected! So you could ski both in one day!) resorts for 7 total days in their 2024 ski season. View all benefits here.

What’s the Weekday Power Pass

New! The Weekday Power Pass grants weekday access to all U.S. Power Pass Mountains. Choose from 1 up to 5 days of weekday skiing all season long and select the days that work best with your schedule (Monday through Friday) for the whole season.

EX: If you select the Weekday Power Pass, then opt for 2 days, you could choose to ski Mondays and Fridays at any US Power Pass resort all season long, or Tuesdays and Thursday, or any other 2-weekday combination.

Blackout dates: Saturdays, Sundays, 12/27/24, 12/30/24, 12/31/24.

Are you going to offer college discounts?

Great news! The Power Pass, 12 Day Power Pass and 4 Day Power Pass offer special discounted pricing to young adults based on age (starting at age 18), not college credit.

Additionally, our NEW Weekday Power Pass is perfectly tailored to work with a college course schedule. Just choose how many and which days you want to ski each week and enjoy some of the best pricing we’ve got to offer. So, for example, if you have classes Monday, Wednesday, Friday, then only pay to ski Tuesdays and Thursdays all season long!

Can I upgrade my pass?

Yes! Email [email protected] before the end of October 2024 and upgrade your pass at the same tier price for which you originally purchased your current pass. Please note that your current pass will have to be paid off in full before an upgrade can be completed.

Why am I signing a summer activity waiver form when I didn’t select the summer option?

The 2024/2025 Power Pass and 12 Day Power Pass include complimentary unlimited access to Spider Mountain Bike Park through April 30, 2025. Power Pass holders who purchased by April 26, 2-24 will also receive 2 FREE days of mountain bike uplifts at each park — Purgatory Resort, Pajarito Mountain, Lee Canyon, and Brian Head Resort — for the 2024 summer season.

How can I redeem my buddy tickets?

Your six 30% off tickets included with the Power Pass, 12 Day Power Pass, 4 Day Power Pass or Weekday Power Pass will be available for online redemption through your passholder portal. Your discounted tickets may be redeemed online for Purgatory, Snowbowl, Sipapu, Pajarito, Sandia Peak, Nordic Valley, Brian Head, Willamette Pass and Spider Mountain. Learn more here.

Does my pass include food & beverage discounts?

The Power Pass and 12 Day Power Pass include 10% off at select Power Pass resort restaurant locations with the exception of food trucks and outside vendors. Discount does not apply towards alcohol. Discount does not apply to Ten3 Restaurant. To redeem, enter your pass number during check-out through the mountain’s online ordering system.

Picking up your pass

Can I have my pass mailed to me?

Yes! Simply select the “shipping” option at checkout. Please note that mailing is done in no particular order and may take until the start of the 24/25 winter season to be shipped. 

When and where can I pick up my pass?

Passes can be picked up at Purg Sports downtown at 2615 Main Avenue or at the Purgatory Ticket Office located in the Village Plaza at Purgatoy Resort.

I’d like to talk with someone about my season pass. Whom should I contact?

Please email [email protected].

Payment Plan

What’s the season pass payment plan?

When you choose the payment plan, there is no interest and your pass price is divided into equal monthly payments. Equal amounts are automatically charged on the 1st of each month until your pass is paid off in full. Learn more about the payment plan.

You can use your pass anytime while you’re still paying for it.

Do I still get the same benefits if I choose the payment plan, rather than paying it all at once?

Yes. Enjoy all the benefits of being a season passholder while you’re paying for your pass.

Is there interest or a finance charge when I choose to pay with the payment plan?

There is no interest when you choose to pay with the new payment plan. Payments that are declined will be charged a $20 administrative fee per incident.

How can I update my credit card on file?

You can update your card info online here.

Season Pass Refund Option

What does the “In-season (pro-rated)” portion of the refund policy mean?

If a qualifying incident occurs in-season, we will refund 90% of the cost of your pass minus the daily ticket rate for each of the days you used your pass during the season. (Essentially, your pass cost will cover day tickets for the days you used it during the season, and you will be refunded the remaining amount.)

Why don’t I get a 100% refund, even if I never used my pass?

The portion of your pass that is not refunded covers processing fees.

I submitted documentation for my injury, but my dependents won’t be skiing without me. Will they also get a refund?

The refund policy applies to each individual passholder. Qualifying documentation must be presented for each passholder who is requesting a refund.

How long will it take for me to receive my refund?

Each refund request is reviewed manually by our leadership team and can take several weeks/months to process. We will honor all qualifying and approved refund requests, but it can potentially take until the end of the 24/25 winter season. We appreciate your patience.

Can I roll over my refund to the next season?

No. We only allow for refunds to a Credit Card. In certain rare circumstances, we may issue resort credit, which generally must be used within the season for which the refund was requested.

Can I add on the refund option, even though I purchased my pass already?

No. We are not offering this as a retroactive add-on at this time.

Do you offer refunds for summer pass products?

No. The refund option is currently only available for winter pass products.

Definitions & Restrictions

How does the Parent Share Pass work?

The Parent Share Pass is exclusively for parents of kids ages 3 and younger (a birth certificate is required when you pick up your pass). Gone are the days when you had to buy two lift tickets or two season passes when only one parent can usually be on the slopes at a time, while the other watches the future little ripper. This pass allows two parents to share one pass for use at different times. Save 30% off the online variable rate for one full-day, adult lift ticket when both parents hit the slopes on the same day. Not eligible for partner resort benefits. Both names are added to the pass by using an “&” or “-” symbol. Both parents must be in the pass photo. 

I want to get a Power Pass for my 75-year-old neighbor. Can I do that?

Yes! Just select the Super Senior Power Pass — anyone 75 and older can take advantage of this FREE pass.

Power Kids

Is the Power Kids pass really free?

Yes! Kids ages 12 and younger at the time of purchase are eligible for a FREE season pass! There are no strings attached, no blackout dates, no purchase required — it’s truly FREE.

My child turns 13 before next winter. Are they eligible?

The Power Kids pass is for kids ages 12 and younger at the time of purchase. As long as your kiddo is 12 when you register for the pass, you’re set.

Do I need to show proof of age?

Yes. You’ll be asked to submit legal paperwork that proves your child’s age (most parents provide a copy of their child’s birth certificate).

Do I need to buy something to get a Power Kids Pass?

Nope! There are no strings attached — this pass is really and truly FREE.

Will you ship my Power Kids pass?

Sure! Just make sure you select the free shipping option when you pick up your pass.

Does this pass come with any benefits, like discounted hot chocolate?

No, this pass provides direct-to-lift access only.

Mountain biking! Awesome! What about other summer activities?

Power Kids comes with FREE skiing and FREE mountain biking. Other summer activities like scenic chairlift rides or other cool stuff are not included on the Power Kids pass and must be purchased separately.

Optional Summer Passes

Does my season pass come with summer benefits?

Both Power Pass and 12 Day Power Pass guests get 2 free days of uplifts at each: Purgatory, Brian Head, Lee Canyon, and Pajarito bike parks if they purchase their pass by April 26, 2024. Both passes come with unlimited access at Spider Mountain through April 30, 2025. Guests also have the option to add on the Summer Pass or the Mountain Bike Power Pass to their Power Pass.

Active Duty Military Pass

Who qualifies for the Active Duty Military Season Pass?

A person who is currently serving on active duty is in the military full-time (serving on Title 10 orders for 30 days or more). This includes anyone currently serving in the:

  • U.S. Army 
  • U.S. Navy 
  • U.S. Air Force
  • Marine Corps 
  • Coast Guard

This product does not apply to dependents, veterans or retired personnel. A person in the Reserve or National Guard is not full-time active duty military personnel and is excluded from this discounted product.

I’m not on active duty, but I did serve in the military. Why don’t I get a discount?

We want to honor and show appreciation for those who are currently serving. We recognize and are grateful for the contribution and sacrifice our reservists, retirees, veterans and dependents have made and continue to make. However, we’ve made the decision to limit this offer to active duty at this time.

How do I prove eligibility?

Below is a list of approved forms of military identification:

  • Active duty military ID
  • Valid active duty orders
  • Official letter on letterhead from your commander verifying your service
  • LES dated within 90 days

I don’t have any of the approved forms of military identification. How can I get my pass?

All military organizations give its members some kind of official document that we’ll accept, but in the event you are unable to provide us with an acceptable proof of affiliation, we will not be able to verify you and cannot offer you access to the discounted military pass.

Are there blackout dates on the military pass?

Yes. To keep this pass as discounted as possible, we have blacked out peak holiday periods: Blackout dates: 12/27/24-12/31/24, 1/18/25-1/19/25, 2/15/25-2/16/25.

What if I want to ski on a blackout date? Can I get a discounted lift ticket?

You will need to purchase a lift ticket to ski on a blackout date. We do not offer military discounts on lift tickets.

Does the active duty military pass offer any benefits, like discounted tickets to share with friends?

No, the active duty military pass offers direct-to-lift access only — no additional benefits.

Additional Benefits

Does my 30% discount work on summer tickets?

No, the six, 30% discounted tickets can only be used for winter lift tickets at this time.

Lift 8 and Engineer mountain

Power Pass Resorts