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Winter Rentals FAQ

Freshly groomed snow awaits skiers on a lovely bluebird day

Winter Rentals FAQ

How do I reserve a ski or snowboard rental?

Purgatory Rentals Shop – Visit our online store to reserve your rentals. Bring a form of identification and your confirmation number to pick up your reserved rentals.
Expert Edge, The Board Room & Purg Sports Downtown – Visit the shop and pick up your rentals in-person.

When should I pick up my rentals?

Please be here within the time slot that you reserved for your rental. If you have a lesson, allow an hour for your fitting or schedule your pickup for the day before.

Can I pickup my rentals the day before?

Yes! You can pick up your rentals for the next day from 12:30pm to 4:30pm. We highly recommend picking up your equipment the day before to avoid the morning rush, especially during the busy Christmas and spring break seasons. It is more relaxing to stand in line in the afternoon when you are not sweating in ski gear, hurrying to ride the first chair or trying to get to lessons on time. There is no extra charge for this convenience.

What’s included in my rental package?

All packages have boots, board/skis and poles. All packages are sold as a whole. We do not sell individual items.  

Can I pick up rentals for a friend or my family?

No, we personally fit each person with their equipment so we need each person in the shop.

I have my own boots/skis/board. Can I rent just part of the gear?

The price for our rental package will not change if you have your own equipment. We do not allow for a boot-only rental. Expert Edge has a discounted “ski only” package if you have your own boots.

My boots are 20 yrs old but I’ve only skied in them 5 times. They are so comfy! Are they still good?

No matter how boots have been treated, after 10yrs the plastic starts to degrade. They can fall apart on you as you are skiing down the hill. We’ve seen it happen numerous times. For your safety, we recommend that you (but don’t force you to) rent newer boots. The technology has also changed for the better and your feet and knees will thank you.

Please note that, for your safety, we do not offer a boot-only rental. Our boots and binding have all been checked to ensure the utmost safety out on the slopes

Can I reserve a specific model of ski or snowboard?

We only have one option in our basic and performance ski categories and basic snowboard category so you will only be able to choose your category.

If you are renting from the performance snowboard category or are reserving a demo package, then you can discuss with your tech and choose which would be the best option for you. You can request a specific model at the Expert Edge demo shop or The Board Room.

Can I trade my snowboard in for skis (or vice versa) if I want to switch?

We do allow guests to switch from skis to a snowboard (or the other way around), but only on low-volume days. During holidays, we will ask guests to stick with their original equipment.

Can I store my rental equipment overnight at the base of the mountain? Where do I put my street shoes and lunch?

Daily lockers are available in the Village Center building. Please follow the protocols of use to limit gathering and exposure. If possible, we highly recommend storing your personal belongings in your car and eating lunch at your vehicle or lodging location. Purgatory does offer overnight storage for Skis/ Poles and Boards. Overnight storage is $14 per set per night.

What type of clothing should I wear?

Layering is the key. The weather can change at a moment’s notice. Come prepared for anything. Start with long underwear, ski socks (only one pair), then a warm, comfortable layer, all covered with waterproof, insulated coat, pants, gloves, hat and goggles or sunglasses. It’s a good idea to have an extra pair of socks, sweater, neck gaiter or scarf on hand. Try not to allow yourself to get too cold or too hot and sweaty. Jeans are a definite no-no. You may even be ridiculed!

Do you rent ski clothing & accessories?

No, we do not rent ski clothing or accessories such as goggles or gloves. They can be purchased at Purgatory Sports one level below us.

Can I get sunburned in the winter?

YES — sunscreen is your friend. Don’t be caught without it! The sun reflects off of the snow worse than water. New research confirms that the higher the altitude — the quicker the burn. Sunglasses or goggles are also a must in order to avoid snow blindness.

I always feel nauseated my first ski day. What can I do to prevent this?

This suggests a mild form of altitude sickness. It will help to drink plenty of water in the days prior to your arrival at higher altitudes. There is an oxygen bar located in the lower level of Purgatory Lodge that can be helpful for some people.

What happens if I damage my rental equipment?

When you purchase a damage waiver, you are covered within reason for any accidental damage caused to your equipment. If you do not purchase a damage waiver, you are then liable for the repair cost of the equipment.

Do you offer an in-room rental service?

Sorry, not yet.

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