Responsibilities:

• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software, and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Collaborate with, assist, and train other staff on all installed systems and infrastructure.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Write and maintain documentation for all installed systems and infrastructure.
• Participate in the design of information and operational support systems.
• Provide 2nd and 3rd level support.
• Work with vendors and other IT personnel for problem resolution.

Requirements:

• BS/MS degree in Computer Science, Engineering, or a related subject or equivalent experience and knowledge.
• Proven working experience in installing, configuring, and troubleshooting Windows/Linus based environments.
• Solid experience in the administration and performance turning of application stacks.
• Experience with virtualization and containerization.
• Experience with monitoring systems.
• Experience with automation software.
• Experience with phone systems.
• Solid networking knowledge (OSI network layers, TCP/IP)
• Scripting skills (e.g., shell scripts, Perl, Ruby, Python)
• Customer service skills a must!

Working Conditions:

• Working directly with guests and staff.
• Sometimes working outdoors in inclement weather.
• Sometimes working in confined spaces that may be poorly ventilated like attics and crawlspaces.
• Overtime may be needed on occasion.
• Weekends and holidays and odd hours.

Additional Skills Desired:

• Experience with Siriusware.
• Experience with Cable TV infrastructure.
• CMTS knowledge.