IT System Engineer (Year Round Position)
Responsibilities:
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Collaborate with, assist, and train other staff on all installed systems and infrastructure.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
- Maintain security, backup, and redundancy strategies.
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
- Write and maintain documentation for all installed systems and infrastructure.
- Participate in the design of information and operational support systems.
- Provide 2nd and 3rd level support.
- Work with vendors and other IT personnel for problem resolution.
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject or equivalent experience and knowledge.
- Proven working experience in installing, configuring, and troubleshooting Windows/Linus based environments.
- Solid experience in the administration and performance turning of application stacks.
- Experience with virtualization and containerization.
- Experience with monitoring systems.
- Experience with automation software.
- Experience with phone systems.
- Solid networking knowledge (OSI network layers, TCP/IP)
- Scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Customer service skills a must!
Working Conditions:
- Working directly with guests and staff.
- Sometimes working outdoors in inclement weather.
- Sometimes working in confined spaces that may be poorly ventilated like attics and crawlspaces.
- Overtime may be needed on occasion.
- Weekends and holidays and odd hours.
Additional Skills Desired:
- Experience with Siriusware.
- Experience with Cable TV infrastructure.
- CMTS knowledge.